100% Satisfaction Guaranteed or your Money Back.
We promise to deliver high-quality products, cigars or accessories, reliable shipping and exceptional service.
Delivery is guaranteed except for situations that arise from Client error such as:
– Wrong or insufficient address
– Address change due to relocation or a move
– Unsuccessful delivery due to customer not being present at the delivery address
– Assumed loss of the package(s) after delivery (package tracking shows delivered but the Client says he has not received the package)
The Client acknowledges that NO REFUND IS DUE if the package does not get delivered to the Client due to one of the above reasons.
The delivery guarantee does NOT cover re-shipped packages as a replacement for the non-delivered orders covered by the delivery guarantee. In other words, if www.CubanCigarOnline.com is re-shipping you a particular order due to a previous delivery issue, there is no refund of any kind, if the replacement package does not show up.
Please, see our Cuban Cigar Online – Returning Policy
Attn: Since March 2009 – there is a new warranty seal placed on all boxes of Cuban cigars. You may receive some boxes with old seals. Vintage boxes may come with old seals.