Cuban Cigar 100% Guaranteed

We Guarantee 100% or your Money Back. 

We guarantee your satisfaction, we promise to deliver high-quality products, cigars or accessories, provide reliable shipping and exceptional service.

Cuban Cigar Online - Returning Policy 


You can not return the boxes after 7 Days of being delivered.


The client must contact customer service to follow the correct steps for returning the packages. 

Return Label will be provided via email, to use it and ship depending on the package location. 

The Returned boxes must be handled very carefully in order to ship them back. Very well protected. 


In a case of returning opened and incomplete boxes, we may charge 30% re-stocking fees.

The client must fill the return form in the following link 

The returned boxes must be handled very carefully in order to ship them back. 

Return Label will be provided depending on customer location. 

Return Label will be provided depending on location. 



Since March 2009 - there is a new warranty seal placed on all boxes of Cuban cigars. You may receive some boxes with old seals. The coming years, you may receive some old ones; still, so many boxes circulating with the old rings and seals. 
"From now on, a new Warranty Seal will be gradually introduced in all the packaging where two new elements are to be added. On the right hand, a hologram as a security item will be added and on the left hand, next to the Cote d´ Arms, a bar code will personalize every package.
This label will always be placed from the upper left side of the box or display, leaving 3 to 6 mm from the edge and to be bending up to the front right over the center of the Cote d´Arms whenever possible."
 
All small differences on boxes of Cuban cigars are worth noting - especially seal related.